By shopping with The RugCo, you agree to the terms below. We keep things simple, clear, and honest so you always know what to expect.
Orders
-All sales are final. Please review your order carefully before checkout.
-Once an order is placed, it cannot be cancelled, changed, or refunded.
-Our products are made in small batches or to order, so processing times may vary.
Pricing & Payment
-All prices are listed in USD.
-We reserve the right to update prices at any time.
-Payments are processed securely through third-party providers. We do not store or see your full card information.
Shipping
-Shipping times are estimates, and delays can happen.
-Once your package is marked as Delivered, we are not responsible for lost or stolen items.
-Any customs or import fees are the customer’s responsibility.
Returns & Refunds
-Due to the handmade and limited-run nature of our products, we do not accept returns, exchanges, or refunds.
-If your item arrives damaged or defective, contact us within 48 hours and we’ll take care of it.
Privacy
-We only use your information to process your order or communicate with you. We do not sell or share your information. See our Privacy Policy for more details.
Updates
-We may update these terms from time to time. The latest version will always be posted here.
Contact
Questions? Reach out to us anytime 📩