At The RugCo, every piece is thoughtfully designed and carefully crafted with intention. From the prints to the finishing, we take pride in creating items that are unique, high-quality, and made to stand out in your space. We truly believe that once you receive your order, you’ll love it just as much as we loved making it.
Made-to-Order Craftsmanship
Our products are produced in small batches or made to order. This means each item is created specifically for you, and not mass-manufactured. Because of this careful process, we do not offer refunds, returns, or exchanges once an order has been placed. This policy allows us to maintain fair pricing, sustainable production, and the level of quality our customers expect.
Quality Guarantee
We inspect every item before it ships, but if your order arrives damaged or defective, please contact us within 48 hours with photos, and we will make it right. This is the only exception to our no-refund policy, and we handle these situations with care.
Order Changes & Cancellations
Because production begins quickly, we cannot cancel or modify orders once they have been confirmed. Please double-check your order details before completing checkout
We’re Here to Help
We know online shopping can feel risky, so we’re always happy to answer questions before your purchase—whether it’s about colors, sizing, materials, or care. Send us a message and we’ll guide you so you feel confident about your order.
A Note from Us
We built The RugCo with intention, culture, and craftsmanship at its heart. When you shop with us, you’re supporting a small business that puts love into every piece. Thank you for understanding our policies and for choosing to invite our art into your space!