Processing Time
-All items are made in small batches or to order.
-Please allow (1-2weeks) for your order to be prepared before shipping.
-During busy seasons or restocks, processing times may be slightly longer.
We promise it’s worth the wait!
Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. We do not control carrier pricing.
Delivery Estimates
-Delivery times depend on the shipping option selected at checkout.
-Once your order has shipped, you will receive a tracking number.
-Shipping delays caused by carriers, weather, or customs are out of our control.
Lost or Stolen Packages
Once a package is marked Delivered, The RugCo is not responsible for lost, stolen, or unclaimed packages. If this happens, please contact the carrier directly.
Wrong Address Disclaimer
-Please double-check your shipping information before placing an order. We are not responsible for orders shipped to incorrect addresses.
-If you notice an error, contact us ASAP and we’ll do our best — but we can’t guarantee changes once the order is processed.
International Shipping
-International buyers are responsible for customs fees, duties, or taxes.
-Shipping times vary widely depending on destination and customs processing.